CUSTOMER SERVICE POLICIES

 

CANCELLATIONS

Our warehouse begins preparing your package as soon as your order is received. Therefore, we do not accept cancellations on orders.

 

ADDRESS CHANGE

As soon as your order is placed, it is processed by our warehouse. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to existing orders.

 

RETURNS

Our returns policy lasts 30 days from the original shipping date. If 30 days have gone by since your order was shipped, we can’t offer you a refund. We do not offer any exchanges for our lipsticks.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please send the item and a copy of your order confirmation email to:

Merch Returns
8383 Wilshire Boulevard Suite #1050
Beverly Hills, CA 90211
United States

There are certain situations where only partial refunds are granted (if applicable):

* Items that show obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 30 days after delivery

 

SHIPPING FOR RETURNS

Studio71 US Shop is sorry that the purchase did not work out. If the item is being returned to due to an error on our part, we will pay for the return shipping (US and Canada only).

However, if you are returning an item because you don’t want it or you ordered an incorrect item/size, you will be responsible for paying the shipping.

 

REFUNDS

Once your return is received and inspected, we will send an email to your registered email address to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund. It takes us 72 hours to process returns once we have received and inspected the product. Overall, please give us 7 business days to process returns and refunds.

Shipping costs are non-refundable.

If your refund is approved, we will credit the amount immediately to your credit card or your original method of payment. Once we process the refund, you will receive a notification email confirming the refund. Please note that this notification is sent to your registered email address.

Once we issue the refund, depending on your financial institution, it can take anywhere between 3-30 business days for the refund to reflect. Please reach out to your financial institution if you don’t receive your funds even after that duration.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please contact your credit card company first. Depending on your financial institution, it can take anywhere between 3-30 business days before a refund is officially posted. If your refund was returned to a gift card, please follow up with your financial institution.

If you purchased using a prepaid card that you no longer possess, unfortunately, we do not have any way to refunding that amount.

If you’ve done all of this and you still have not received your refund yet, please contact us at XO@thelipsticklobby.com and mention your order number in the email.